Putting Your Web Site on the Internet
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Frequently Asked Questions
What is web site hosting?Web site hosting is having your site (www.yourname.com) and all of the related pages placed on a server set up for this purpose so that your site can appear on the internet. What is the first thing I should do?Select and register your domain name. More information on domains. How do I register my domain name and how much will it cost?To register your domain, you will need to contact an ICAAN registrar and register your domain with them online The cost will vary, depending upon which registrar you select. Will ePlus Hosting help register my domain name?Yes, we will be more than happy to register your domain for you and bill you for the registration fee of $15.00 per year. Upon receipt of payment for the registration, we will transfer title to you. Beware of "Free Registration" because there is no free registration. Those that make this claim may retain title to the domain and and let you use it so long as you do business with them. When you have a parting of the ways with them, some may charge you an exorbitant fee to transfer title to you. What if I already have a domain with another provider and want to host with ePlus Hosting?If you have ownership of your domain, you can transfer your domain to our servers. Since there are multiple providers for obtaining domains, we will contact you with the specifics on getting your domain updated. There are no fees associated with assisting you in transferring your domain name. Details on switching from your present host. How quickly can my account be setup?For a new domain registration it usually takes less than 24 hours.
To transfer a domain it may take up to 24-48 hours What is domain parking and can I "park" my domain name at ePlus Hosting?Domain parking is a way of reserving your name without having to build a web site. The latest estimates predict that over 8,000 names/month are currently being registered. With that in mind, parking your name guarantees that when you are ready to build your web site, your name will be ready as well. If you have questions, please feel free to call us and we will be happy to step you through the process. May I pick any plan I choose no matter what purpose I use it for - Business or Personal?Yes, you may pick any plan you like. We reserve the right to review your web site and reject those that are not compatible with our standards. We do not accept porn sites or radical political sites. I do not want to pay with credit card. Do you provide paper base invoicing?Yes, we offer email invoicing and you can mail us your payment in the form of a check or money order. We offer 10% discounts for customers paying yearly to ease the burden of writing a check monthly. Do you deal with international orders?Not at the present time. How am I billed?You may choose to be billed monthly or annually. Setup fees apply only to the Advanced and Power Plans and we offer a 30-day money back guarantee. Invoices are mailed out on the 15th of the month for the following month. For example, if you place your order on the 4th of the month, an invoice will get mailed out on the 15th with a due date of the 1st of the following month. In effect, you get the remainder of the month for free as a chance to check out our services. Do I get a discount for paying a year in advance?Yes, you can save 10% off the yearly subscription. Multiple domains paid yearly get an additional 5% discount (15% total). If you have multiple domains, you might consider taking a look at our reseller plan. What if I referred someone to your site?If you refer an account to our site and they complete an application, you will get credit of $10 towards your account. Are there any last minute surprises?No, there are no last minute surprises. We insist that you become fully informed of our services before you submit your registration and become committed. If you have any questions please contact us below.
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